Your privacy is our priority. This document explains in detail how rollex11 collects, uses, stores, and protects your personal information as a member of our online entertainment platform.
All data transmitted between your device and Rollex11's servers is protected by industry-standard 256-bit SSL encryption, ensuring your information cannot be intercepted by external parties.
Your personal data is stored in data centres protected by multi-layered physical and digital security. Access to data is granted only to authorised personnel.
You have the full right to access, correct, or request deletion of your personal data. rollex11 makes this easy through your account panel or via customer support.
Rollex11 has never and will never sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent.
Your financial information is processed through secure, encrypted payment channels. Your card or bank account details are not stored directly on rollex11 servers.
You can choose the types of communications you wish to receive from rollex11 — including promotions, account updates and notifications — and unsubscribe at any time through your account settings.
Rollex11 ("we", "Platform" or "Company") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal information when you browse our website, register as a member, or use any of the services we offer.
This Policy applies to all users of the rollex11 platform, including website visitors, registered members, and any party that interacts with us through our online platform, mobile app, or official communication channels.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection guidelines. By using the rollex11 platform, you acknowledge that you have read, understood, and agreed to the practices set out in this Privacy Policy.
This Policy should be read together with Terms and Conditions Rollex11 for a full understanding of your rights and responsibilities as a member of our platform.
Rollex11 only collects data that is strictly necessary to deliver our services safely and efficiently. The following are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration form / KYC |
| Contact Data | Email address, phone number, mailing address | Registration form |
| Financial Data | Bank name, account number (partial), transaction history | Deposit / Withdrawal Process |
| Technical Data | IP address, device type, web browser, OS | Automated system logs |
| Usage Data | Game history, preferences, login activity | Platform monitoring |
| Communication Data | Support chat records, emails, feedback | Direct interaction |
We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required for the programme Responsible Gaming with your explicit consent.
Every piece of data we collect has a clear and lawful purpose. Rollex11 uses your personal information for the following purposes:
We do not use your data to make automated decisions that have a significant impact on you without appropriate human oversight.
Rollex11 takes the trust you place in us seriously. We do not sell or disclose your personal information to third parties for their own commercial purposes. However, we may share your data in the following limited situations:
All third parties that receive your data from Rollex11 are required to comply with data protection standards equivalent to or higher than those we practise.
Rollex11 continuously invests in cybersecurity infrastructure to ensure your personal data is always protected. Key security measures we implement include:
While no security system can guarantee 100% absolute protection, Rollex11 is committed to maintaining the highest industry security standards to minimise risk to your personal data.
The rollex11 website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly. Below are the types of cookies we use:
You can manage or delete cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the rollex11 platform.
As a Rollex11 member and as an individual protected under applicable data protection laws, you have the following rights regarding your personal information:
Request a copy of all personal data we hold about you at any time.
Request correction of any inaccurate or incomplete information in our records.
Request deletion of your personal data, subject to legal compliance requirements.
Object to the processing of your data for direct marketing purposes or under certain circumstances.
Request restriction of your data processing in certain situations during investigations or disputes.
Request your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, contact our data protection team via live chat on the Rollex11 platform. We will respond to your request within 30 business days.
Rollex11 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. Our data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or anonymised using industry-standard procedures.
The rollex11 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. If you believe a child has provided us with their personal information without parental or guardian consent, please contact us immediately and we will take steps to delete that information as soon as possible.
If we discover that a user under the age of 18 has registered an account, the account will be closed immediately and all related data will be deleted in accordance with our security procedures.
Rollex11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes occur, we will notify you via:
We encourage you to review this page periodically. Your continued use of the rollex11 platform after any amendments are published will be considered your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the rollex11 Data Protection Officer (DPO) team is ready to assist you.
You can reach us through the following methods:
We are committed to resolving all privacy-related complaints fairly, transparently, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body.
Your privacy is not merely a legal obligation to us — it is part of our commitment to building a trusted relationship with every rollex11 member.